7PM UPDATE: Some Virgin Media customers nonetheless look like having points with their TVs virtually 7 hours after the preliminary fault was confirmed. Down Detector, which reveals UK outages, stays pink for Virgin with complaints nonetheless coming in that TV companies are defective. Virgin Media has mentioned it is conscious of the problems and so they might not be mounted till the weekend. In a publish on X, Virgin mentioned, “We’re actually sorry you’re experiencing points together with your TV service. We’re conscious of this drawback affecting a number of prospects, and it’s already been raised with our technical groups who’re working to repair it as shortly as attainable. For the time being, we’re anticipating this to be resolved throughout the subsequent 24–48 hours.”
ORGINAL STORY: Virgin Media’s TV service is down for hundreds of properties throughout the UK, with many presently unable to look at something on their televisions. The extremely annoying gremlins started at round 11.30am, with many being hit by a problem that leaves content material unwatchable attributable to an image that seems scrambled, pixelated and consistently leaping. Some are even reporting that the entire system has frozen, leaving them unable to alter channels.
Many customers have rushed to social media to complain concerning the issues, with many additionally posting movies displaying precisely how irritating the difficulty is.
“That is my Virgin TV for the reason that improve received’t change channel or transfer to a different app, and I have been making an attempt for over 3 hours,” mentioned Virgin consumer Dean in a publish on social media.
“Anybody bought points with Virgin Media atm? TV is in every single place,” added Virgin consumer Matt.
With so many complaints flooding in, Virgin has now issued an apology, with the agency saying that it’s engaged on a repair.
“We apologise to prospects who’re experiencing points with their TV companies in the intervening time. Our groups are working as a precedence to establish the fault and can restore companies to regular as quickly as attainable,” the corporate mentioned in an announcement through X.
We’ll replace this text as quickly as Virgin Media broadcasts extra and confirms a repair. Within the meantime, customers could be greatest utilizing their sensible TVs to entry content material. Most screens now include apps equivalent to iPlayer and ITVX in-built. Though a full channel record will not be obtainable with out Virgin, utilizing the tv’s apps will at the least supply some leisure while ready for the engineers to fix the technical hitch.
