The most recent stats are in, and it appears some UK web service suppliers (ISPs) are performing higher than others. Regulator Ofcom has simply introduced its new figures for shopper complaints, and TalkTalk is on the backside of the league. This standard broadband agency bought probably the most moans per 100,000 clients throughout January to March this 12 months. “TalkTalk was probably the most complained-about broadband supplier, with their complaints staying at related ranges to the earlier quarter,” Ofcom confirmed. “Complaints largely associated to faults, service and provisioning, complaints dealing with and issues with billing, pricing and costs.”
TalkTalk was adopted by Vodafone and BT, who had been all overwhelmed by their important rivals, who all scored fewer gripes. On the different finish of the desk had been Plusnet and Sky, who each acquired the fewest complaints.
In response to the information, a TalkTalk spokesperson stated: “We’re in the midst of reworking our customer support to raised establish and resolve the basis causes of complaints, in addition to enhancing how we speak to our clients when issues go fallacious.
“Whereas we’re naturally disenchanted by these outcomes, we proceed to speculate to ship a greater option to Wi-Fi for all our clients, and know that that is beginning to profit clients, which we count on to see mirrored in future quarters.”
Though ISPs are nonetheless getting cellphone calls about their service, Ofcom says issues are enhancing general.
The truth is, buyer complaints it acquired concerning the UK’s main broadband suppliers have fallen to their lowest ever ranges.
Explaining extra, Ofcom stated: “The most recent figures – overlaying January to March 2026 – reveal that broadband complaints have declined considerably, from a peak in 2011 when complaints stood at 40 per 100,000 clients, to an all-time low of six per 100,000 clients in Q1 2026.”
Right here’s the total desk of ISPs and complaints per 100,000
BEST AND WORST FOR BROADBAND
PLUSNET • 4 complaints per 100,000
SKY • 5 complaints per 100,000
VIRGIN MEDIA • 6 complaints per 100,000
EE • 6 complaints per 100,000
BT • 7 complaints per 100,000
VODAFONE • 8 complaints per 100,000
TALKTALK • 10 complaints per 100,000
Talking concerning the new stats, Cristina Luna-Esteban, Ofcom’s Director of Customers and Retail Markets, stated: “It’s encouraging to see broadband complaints falling to their lowest ranges since our information started. Firms should not be complacent, and we count on them to repeatedly try to enhance their companies and ship an awesome buyer expertise.
“We’d encourage any clients who aren’t glad with their present supplier to vote with their toes. Lately, we’ve made it simpler than ever for individuals to buy round and save, by introducing end-of-contract alerts, easier contract summaries, and simpler switching processes for broadband and cellular.”
Ofcom would not simply observe broadband points. The group additionally appears to be like at different companies, together with Landline and Pay-TV complaints.
Prime for landlines is Utility Warehouse, Sky, Virgin Media and Vodafone who all acquired two complaints per 100,000 customers.
Primary for TV was TalkTalk and Sky, recording simply two complaints per 100,000 customers.
HERE IS THE FULL LIST OF TV WINNERS AND LOSERS
TALKTALK • 2 complaints per 100,000
SKY • 2 complaints per 100,000
VIRGIN MEDIA • 3 complaints per 100,000
EE • 4 complaints per 100,000
